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  3. CRM

Salesforce CRM Administration Handbook

Posted By: hill0
Date: 30 Apr 2024 10:25:10
Salesforce CRM Administration Handbook

Salesforce CRM Administration Handbook:
A comprehensive guide to administering, configuring, and customizing Salesforce CRM
English | 2024 | ISBN: 1835085695 | 328 Pages | EPUB (True) | 25 MB
Details

Mastering Microsoft Dynamics 365 Customer Engagement - Second Edition (Repost)

Posted By: step778
Date: 22 Apr 2024 09:42:19
Mastering Microsoft Dynamics 365 Customer Engagement - Second Edition (Repost)

Deepesh Somani, "Mastering Microsoft Dynamics 365 Customer Engagement - Second Edition"
English | 2019 | pages: 609 | ISBN: 1788990226 | EPUB | 26,4 mb
Details

Managing Customer Relationships Using Customer Care Techniques

Posted By: hill0
Date: 27 Mar 2024 16:57:43
Managing Customer Relationships Using Customer Care Techniques

Managing Customer Relationships Using Customer Care Techniques:
Strategy Development of an International Enterprise
English | 2024 | ISBN: 1032713909 | 172 Pages | PDF (True) | 3 MB
CRM
Details

AI and Business, and Innovation Research: Understanding the Potential and Risks of AI for Modern Enterprises

Posted By: AvaxGenius
Date: 30 Dec 2023 05:29:35
AI and Business, and Innovation Research: Understanding the Potential and Risks of AI for Modern Enterprises

AI and Business, and Innovation Research: Understanding the Potential and Risks of AI for Modern Enterprises by Bahaaeddin Alareeni, Islam Elgedawy
English | PDF EPUB (True) | 2023 | 849 Pages | ISBN : 3031420845 | 72.2 MB

This book provides a comprehensive overview of the latest trends and developments in AI and business innovation research. In today's rapidly changing business environment, artificial intelligence (AI) has become an essential tool for innovation and growth. From marketing and customer service to supply chain management and product development, AI is transforming the way businesses operate, allowing them to make better decisions and achieve their goals faster and more efficiently than ever before.
Details

Critical Factors for Adoption of Customer Relationship Management: A Study of Palestine SMEs

Posted By: AvaxGenius
Date: 18 Dec 2023 02:00:54
Critical Factors for Adoption of Customer Relationship Management: A Study of Palestine SMEs

Critical Factors for Adoption of Customer Relationship Management: A Study of Palestine SMEs by Omar Hasan Salah , Zawiyah Mohammad Yusof , Hazura Mohamed , Nur Fazidah Elias
English | PDF EPUB (True) | 2023 | 137 Pages | ISBN : 9819983207 | 5.9 MB

This book explores the challenges in adopting customer relationship management (CRM) models in developing countries, with a focus on Palestine. Examining the cultural, organizational, and technological contexts, it reveals how these factors create adoption gaps, impacting customer pressure, employee engagement, and security. The narrative, enriched by real-world examples from Palestine, underscores the unique hurdles faced by firms in such environments.
Details

CRM Fundamentals (Repost)

Posted By: AvaxGenius
Date: 15 Nov 2023 06:58:13
CRM Fundamentals (Repost)

CRM Fundamentals by Scott Kostojohn , Mathew Johnson , Brian Paulen
English | PDF | 2011 | 243 Pages | ISBN : 143023590X | 4.7 MB

CRM Fundamentals is a critical and comprehensive resource for executives and project leaders tasked with managing customer relationship management (CRM) initiatives. It provides an introduction to CRM and how it delivers value to organizations, and describes the process to build and execute a CRM roadmap successfully—including identifying goals, lining up the right people, planning projects, choosing software packages and consultants, managing the initial CRM implementation, and maintaining and evolving the program over time.
Details

The Art of CRM: Proven strategies for modern customer relationship management (Repost)

Posted By: step778
Date: 6 Aug 2023 08:18:10
The Art of CRM: Proven strategies for modern customer relationship management (Repost)

Max Fatouretchi, "The Art of CRM: Proven strategies for modern customer relationship management"
English | 2019 | pages: 360 | ISBN: 1789538920 | EPUB | 24,0 mb
Details

Dynamic Customer Strategy: Today's CRM

Posted By: hill0
Date: 18 May 2023 09:11:25
Dynamic Customer Strategy: Today's CRM

Dynamic Customer Strategy: Today's CRM
English | 2014 | ISBN: 1606496964 | 202 Pages | EPUB (True) | 2 MB
CRM
Details

Salesforce CRM - The Definitive Admin Handbook: Build, configure, and customize Salesforce CRM and mobile solutions (repost)

Posted By: hill0
Date: 26 Nov 2022 06:39:45
Salesforce CRM - The Definitive Admin Handbook: Build, configure, and customize Salesforce CRM and mobile solutions (repost)

Salesforce CRM - The Definitive Admin Handbook:
Build, configure, and customize Salesforce CRM and mobile solutions, 5th Edition
by Paul Goodey
English | 2019 | ISBN: 1789619785 | 768 Pages | PDF,EPUB (True) | 32 MB
CRM
Details

Das kundenorientierte CRM-Mindset

Posted By: hill0
Date: 12 Nov 2022 10:54:47
Das kundenorientierte CRM-Mindset

Das kundenorientierte CRM-Mindset: Wie profitable Kundenbeziehungen entstehen –
so bringen Sie Prozesse, Menschen und Technologie auf Erfolgskurs
Deutsch | 2022 | ISBN: 3658389621 | 316 Pages | PDF (True) | 5 MB
CRM
Details

Industrielle Services strategisch optimieren: Service Excellence

Posted By: AvaxGenius
Date: 23 Aug 2022 02:44:17
Industrielle Services strategisch optimieren: Service Excellence

Industrielle Services strategisch optimieren: Service Excellence by Michael Schawalder, Volker Lenz, Herbert Röllin
Deutsch | PDF | 2013 | 149 Pages | ISBN : 3642364527 | 3.9 MB

Dieses Buch beschreibt einen Lösungsansatz für das Servicegeschäft im industriellen Umfeld, kombiniert mit dem Customer Relationship Management, kurz CRM. Anhand eines neu entwickelten Ganzheitlichen Service Geschäftsmodells (GSG-Modell) wird dem Leser ein Weg aufgezeigt, wie das Servicegeschäft von Industrieunternehmen auf einen neuen Level gebracht wird – zum Service Excellence. Das Buch erklärt den Prozess von den bisher meist transaktionalen Kundenbeziehungen hin zum professionellen Beziehungsmanagement und integriert das CRM ins Servicegeschäft. Aus den theoretischen Themenbereichen CRM und den Leistungssystemen wurde das praxisorientierte GSG-Modell entwickelt. Abschließend wird anhand von 5 Schritten die Umsetzung des Modells hin zum Service Excellence beschrieben.
Details

Fuzzy Classification of Online Customers (Repost)

Posted By: AvaxGenius
Date: 7 Aug 2022 22:56:03
Fuzzy Classification of Online Customers (Repost)

Fuzzy Classification of Online Customers by Nicolas Werro
English | PDF | 2015 | 148 Pages | ISBN : 3319159690 | 6.3 MB

This book introduces a fuzzy classification approach, which combines relational databases with fuzzy logic for more effective and powerful customer relationship management (CRM). It shows the benefits of a fuzzy classification in contrast to the traditional sharp evaluation of customers for the acquisition, retention and recovery of customers in online shops. The book starts with a presentation of the basic concepts, fuzzy set theory, and the combination of relational databases and fuzzy classification. In its second part, it focuses on the customer perspective, detailing the central concepts of CRM, its theoretical constructs and aspects of analytical, operational and collaborative CRM.
Details

Creating Actionable Insights Using Tableau CRM: Learn how to build insightful and actionable data analytics dashboards (repost)

Posted By: hill0
Date: 18 Jul 2022 16:29:20
Creating Actionable Insights Using Tableau CRM: Learn how to build insightful and actionable data analytics dashboards (repost)

Creating Actionable Insights Using Tableau CRM:
Learn how to build insightful and actionable data analytics dashboards
English | 2021 | ISBN: 1801074399 | 368 Pages | PDF EPUB (True) | 67 MB
Details

B2B Marketing Foundations [Released: 6/30/2022]

Posted By: IrGens
Date: 30 Jun 2022 19:06:18
B2B Marketing Foundations [Released: 6/30/2022]

B2B Marketing Foundations [Released: 6/30/2022]
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 36m | 268 MB
Instructor: Dina Shapiro
Details

Social Media Marketing: Social CRM

Posted By: IrGens
Date: 24 Jun 2022 14:27:19
Social Media Marketing: Social CRM

Social Media Marketing: Social CRM
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 59m | 137 MB
Instructor: Megan Adams
Details
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