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  3. Customer Service: Motivating Your Team [Updated: 6/4/2024]

Customer Service: Motivating Your Team [Updated: 6/4/2024]

Posted By: IrGens
Date: 4 Jun 2024 23:06:39
Customer Service: Motivating Your Team [Updated: 6/4/2024]

Customer Service: Motivating Your Team [Updated: 6/4/2024]
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 56m | 334 MB
Instructor: Brad Cleveland

Knowing how to motivate a customer service team is more important than ever, given the pace of change, competitive demands, and increasing diversity of most organizations. This course shows you how to bring out the best in every member of your team, using proven motivation and employee engagement techniques.

Customer strategy expert Brad Cleveland explains how to create a strong foundation built on a shared vision and values and empower each team member to deliver excellent service. He discusses how coaching can help you develop stronger relationships and how to leverage incentives that really work. Since positive results depend so much on effective leadership, Brad also identifies the skills you need to build an organization that thrives. Each section is filled with real-world examples and tips to get your team from good to great.

Learning objectives

  • Define motivation
  • Assess what motivates your team
  • Establish a vision, culture, standards, and values
  • Empower team members
  • Coach for improved performance
  • Use rewards and incentives

More Info

Customer Service: Motivating Your Team [Updated: 6/4/2024]
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