AI Solutions and Techniques for Help Desk Operations
AI Solutions and Techniques for Help Desk Operations
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 3h | 383 MB
Instructor: Pam Baker
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 3h | 383 MB
Instructor: Pam Baker
Through a series of concise, standalone modules, this course explores essential AI technologies for IT and help desk professionals. Get up and running with some of the latest AI-powered solutions including chatbots, predictive analytics, natural language processing, intelligent ticket routing, and more. Instructor Pam Baker shows you how to integrate these tools into existing systems, enhance customer interactions, and proactively address support issues. Along the way, gather insights on how to overcome common challenges concerning data privacy, ethics, and organizational change management. By the end of this course, you’ll be equipped with the skills you need to transform everyday help desk operations, improve efficiency, and stay ahead of emerging trends in customer support.
Learning objectives
- Understand the basic concepts of artificial intelligence and automation in regards to their roles in transforming help desk operations to enhance efficiency and customer satisfaction.
- Identify various AI-powered tools such as chatbots, virtual assistants, and predictive analytics, and assess their suitability for specific help desk tasks and organizational needs.
- Develop and apply strategies for integrating AI technologies into help desk workflows to improve ticket routing, customer interactions, and proactive support measures.
- Overcome some of the potential challenges of AI, including data privacy, security, and ethical concerns.
- Follow best practices for managing organizational change during AI implementation.
AI Solutions and Techniques for Help Desk Operations
