Master Microsoft Dynamics 365 Queues, Entitlements & Slas

Learn About Queues, Entitlements And SLAs in Microsoft Dynamics 365 And Become An Expert.

What you'll learn

Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Queues, Entitlements & Service Level Agreements - Part 2 of MB2-718)

Prepare for MB2-718 certification (Part 2/5) by watching videos and practising on Dynamics 365.

Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification

Be confident to configure Dynamics 365 for Customer Service

Requirements

You should have basic knowledge of Microsoft Office applications like Outlook, Excel.

You should be comfortable in using Computer/Laptop and surf internet

Basic understanding of Microsoft Dynamics 365

Description

Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Queues, Entitlements and Service Level Agreements (SLAs)?If yes, then this course is for you. WHY TAKE THIS COURSE? Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. So, go ahead, enroll in this course to become an expert. Wish you all the very best. 

Overview

Section 1: Part 2/5 - MB2-718 Certification Program

Lecture 1 Important - Must Read

Lecture 2 Welcome & What To Expect?

Lecture 3 IMPORTANT: Dynamics 365 New Interface (Must Watch)

Section 2: Create and Manage Queues

Lecture 4 Module Overview

Lecture 5 What Are Queues?

Lecture 6 Differentiate Between Queue Type

Lecture 7 Create And Maintain Queues

Lecture 8 Reconfigure Queue Items

Lecture 9 Add Cases And Activities to Queues

Lecture 10 Module Review

Section 3: Create and Manage Entitlements

Lecture 11 Module Overview

Lecture 12 What Are Entitlements?

Lecture 13 Create & Maintain Entitlement Templates

Lecture 14 Create And Configure a New Entitlement

Lecture 15 Apply Entitlements to Cases

Lecture 16 Associate Products & Entitlement Channels

Lecture 17 Associate An SLA

Lecture 18 Activate And Deactivate Entitlements

Lecture 19 Module Review

Section 4: Create and Manage Service Level Agreements (SLAs)

Lecture 20 Module Overview

Lecture 21 What Are SLAs (Service Level Agreements)?

Lecture 22 Types of SLAs

Lecture 23 Standard SLA

Lecture 24 Enhanced SLA

Lecture 25 Use SLAs On-Demand

Lecture 26 Module Review

Section 5: Next Steps

Lecture 27 Exam Preparation Notes

Lecture 28 Course Review

Microsoft Dynamics professionals looking to learn Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification Exam,Professionals who want to boost their career growth by passing MB2-718 (Microsoft Dynamics 365 For Customer Service) Certification (Any Technology or Business Field),Microsoft Partners who want their employees to learn about Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification