The Complete Essentials To Confident Workplace Communication

Elevate your career with practical skills that strengthen relationships and deliver outstanding workplace results.

What you'll learn

Spot the four core workplace personality styles and adjust your approach to work better with different people.

Adapt your communication style so you connect more easily with colleagues, managers, and your own team.

Recognise cultural, language, generational, and experience-based differences that can affect communication — and work with them positively.

Use inclusive communication strategies to bridge gaps and bring people together.

Share your ideas clearly by avoiding common pitfalls and using tools that make your messages land.

Shift your style depending on the setting — whether it’s a casual team chat or a formal presentation.

Build confidence in cross-cultural and cross-generational conversations by showing respect for different perspectives.

Strengthen your workplace relationships by adjusting how you connect with peers, managers, or those you lead.

Communicate with clients in a way that builds trust and credibility through clarity and professionalism.

Handle tricky client interactions calmly and effectively by using structured communication techniques.

Choose the right communication channel for your message so it reaches the right people in the right way.

Spot and overcome common barriers that can cause misunderstandings.

Give feedback in a constructive way that encourages growth instead of defensiveness.

Receive feedback with curiosity and openness so you can keep developing your skills.

Practice active listening so you don’t just hear the words, but also understand the meaning behind them.

Practice active listening so you don’t just hear the words, but also understand the meaning behind them.

Stay connected and productive with your team, even when working remotely.

Show up with confidence, clarity, and professionalism in all your workplace interactions.

Requirements

Thre are no requirements or prerequisites for taking this course, other than a willingness to learn and improve your business communication skills.

Description

This course is for anyone who wants to improve the way they communicate at work. While it has been designed with the IT industry in mind—where clear, structured communication is critical—it’s not limited to people in technical roles. Every workplace, no matter the field, relies on effective communication to keep projects moving, reduce misunderstandings, and strengthen teamwork.If you work in IT, you’ll find practical strategies for explaining complex ideas in simple terms, collaborating more smoothly with colleagues, and bridging the gap between technical detail and everyday business needs. If you don’t work in IT, you’ll discover tools that make conversations clearer, meetings more productive, and professional relationships stronger.This course is ideal for team members, leaders, project managers, and anyone who wants to feel more confident in the way they communicate. You’ll learn how to listen actively, ask the right questions, express your ideas with clarity, adapt your style to different personality types, and build stronger connections across cultures, generations, and levels of experience. The skills you’ll gain are practical, easy to apply, and designed to bring immediate benefits to your everyday work.In short, if you’ve ever wished your workplace conversations flowed more easily, or that you could get your message across without confusion or conflict, this course is for you.

Overview

Section 1: Introduction

Lecture 1 Welcome To The Course

Lecture 2 Poor Commucation Creates Challenges

Lecture 3 Course Overview And Outcomes

Lecture 4 How To Build Your Skills

Section 2: Understanding Workplace Personalities

Lecture 5 Communicate And Collaborate Effectively

Lecture 6 Four Main Personality Styles

Lecture 7 Driver Personality Characteristics

Lecture 8 Analyst Personality Characteristics

Lecture 9 Innovater Personality Characteristics

Lecture 10 Amiable Personality Characteristics

Lecture 11 Personality Style Preferences

Lecture 12 Communicating With A Driver

Lecture 13 Communicating With An Analyst

Lecture 14 Communicating With An Innovator

Lecture 15 Communicating With An Amiable

Lecture 16 Collaborating With Teams

Section 3: Collaborating Across Differences (Cultural, Age, Experience)

Lecture 17 Appreciating Workplace Differences

Lecture 18 Language And Communication Barriers

Lecture 19 Cultural Norms And Values

Lecture 20 Overcoming Generational Barriers

Lecture 21 Differences In Experience Levels

Lecture 22 Summary

Section 4: Making Yourself Understood - Clarity In Communication

Lecture 23 Clarity in Communication

Lecture 24 Congruency Is Important

Lecture 25 Key Strategies

Lecture 26 Listening Barriers

Lecture 27 Active Listening

Lecture 28 The Value Of Asking Clarifying Questions

Lecture 29 Clarifying Questions, A Key To Gaining The Information You Need

Lecture 30 Example No 1: The Value of Clarifying Questions

Lecture 31 Example No 2: The Value Of Clarifying Questions

Lecture 32 It's Reflection and Exercise Time Again

Section 5: Communicating Across Relationships - Peers, Managers, and Direct Reports

Lecture 33 The Importance of Relationship Based Communication

Lecture 34 Communicating Clearly And Respectfully With Peers

Lecture 35 Navingating Disagreements With Peers

Lecture 36 Communicating with your Manager

Lecture 37 How To Effectively Communicatie With Direct Reports

Lecture 38 Steps To Effective Delegation

Lecture 39 Remote Work - And How To Tackle It's Challenges

Section 6: Communicating With Clients - Clarity, Confidence, and Professionalism

Lecture 40 Communicating With Clients

Lecture 41 Important Skills And Considerations

Lecture 42 Difficult Clients

Lecture 43 Communication Channels

Section 7: Giving And Receiving Feedback

Lecture 44 The Importance Of Effective Feedback

Lecture 45 Feeback Fails

Lecture 46 Follow These Steps For Effective Feedback

Lecture 47 Effective Upward Feedback

Lecture 48 Leaders: Constructive Feedback Skills For You

Lecture 49 When On The Receiving End Of Feedback.

Section 8: Putting It All Together And Taking Action

Lecture 50 Course Recap

Lecture 51 The Many Benefits You Can Enjoy

Lecture 52 It's Time To Apply What You Have Learned.

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