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Amadeus Step by Step Course | Amadeus GDS Training | Learn Amadeus completely | Amadeus in practice

What you'll learn

Introduction to the Amadeus GDS Reservation System.

How to Search for Flight Availability.

Coding and Decoding of Cities, Airports, Airline, Countries.

The booking, Passenger Name Record.

How to Modify PNR Elements.

The booking Search.

Special Request, Paid Seat, Extra Baggage, Medical Assistance.

How to separate customer reservations (The split).

How to book an open segment

How to Price a Reservation.

Payment Methods.

Issuing Electronic Tickets.

Example: Complete Reservation, PNR, Pricing, Payments and Issuance.

How to Print E-Tickets.

E-Ticket Statuses.

Conditions and how to Proceed a Cancellation (Void) of E-Tickets.

How Amadeus Ticket Changer works.

Conditions and how to Proceed a Full or Partial Refund With Amadeus Ticket Changer (ATC)

Condition and how to proceed with a manual refund

Conditions and how to Proceed a Revalidation( Exchange date, time).

How to proceed with the exchange of date, class or itinerary in reissue with Amadeus ticket Changer (ATC).

How to proceed with the exchange of date, class or itinerary in manual reissue

Practical work: Complete reservation, process a refund request.

Practical work: Process a reissue of an e-ticket.

Requirements

No level required

Description

This course is for everyone, allows you to learn everything about Amadeus GDS ticketing; you will know how to make complete reservations, how to manage reservations, how to handle after-sales service for cancellation, refund or exchange requests (Reissue).- How the Amadeus Reservation system works.- Flight availability requests:- Commands: "AN" and "SN" and their options.- How to choose one or more flight segments.- Requests for displaying flight frequencies with "TN"- Coding and encoding of cities, airports.- Coding and encoding of airlines, countries, equipment.- How to make a reservation (PNR):- The 5 mandatory elements of a Passenger Name Record- Single-passenger, single-segment reservation- Single-passenger, multi-segment reservation- Multi-passenger, single-segment reservation- Multi-passenger, multi-segment reservation- How to search for a reservation (PNR):           By booking reference          - By name.          - By first and last name.- Passenger types (baby, child, youth and senior)- How to manage and modify reservation elements.- How to indicate special services (additional baggage, special meal, animal in scout, wheelchair, etc.).- How to price a reservation, how to choose the best possible rate- How to indicate the payment method.- How to choose the passenger seat and price it.- How to issue and print electronic tickets.- How to enter passenger documents, passport, identity card.- Corrected exercise "Complete Reservation" on the Amadeus system:- Electronic Miscellaneous Document (EMD):- Concept of TQT Fare Mask- Concept of TQM mask of penalties and special services.- How to book an open ticket (Open Segment)- How to display Fare conditions, search for penalties in the event of a request for reimbursement or exchange of date or class or itinerary.- How to display refund penalties.- How to display fare supplements in case of exchange of date, time, class or itinerary.- How to display ticket statuses:          - exchangeable or non-exchangeable          - refundable or not refundable- Difference between a Revalidation and a Reissue:- How to manage after-sales:                  -  How to cancel (Void) a ticket.                  -  How to proceed to a Full refund with Amadeus Ticket Changer.                  -  How to proceed to a partial refund with Amadeus Ticket Changer.                   -  How to proceed to a Full refund in Manual.-  Corrected exercise FULL refund with ATC on Amadeus system.- Corrected exercise Partial refund with ATC on Amadeus system. - Corrected exercise FULL refund in manual on Amadeus system. - How to proceed with the exchange of date, class or itinerary with Amadeus Ticket Changer. (ATC Reissue):- Corrected exercise of exchange of date in ATC on Amadeus system. - Corrected exercise of exchange of class in ATC on Amadeus system. - Corrected exercise of exchange of date in manual on Amadeus system. - How to proceed with an exchange of date, class or itinerary in Manual. (Manual Reissue):- How to proceed with a revalidation.- How to display the cash register statements (fortnightly).- How to list all your reservations:                - by company                - by date                - all your reservations- How to insert a remark for the passenger.- How to insert a remark for the cabin crew.* Several quizzes for each section.* PDFs to download.

Overview

Section 1: Introduction to the Amadeus GDS System

Lecture 1 What you will learn

Lecture 2 How does the Amadeus global distribution system work

Lecture 3 Example of a complete reservation that we will learn

Lecture 4 The IATA Code

Lecture 5 Availability with Amadeus GDS, Part 1, One Way

Lecture 6 Flight Availability Query Options

Lecture 7 Example Of Availability Request For An Itinerary With Option

Section 2: Booking flight,The PNR, Passenger Name Record

Lecture 8 The Passenger Name Record

Lecture 9 How to find and view a PNR

Lecture 10 How to book a round trip for multiple passengers

Lecture 11 IATA Coding and Encoding

Lecture 12 Round trip reservation in a single order with the symbol "*"

Lecture 13 Other forms of round trip booking with command ACR

Lecture 14 How to Correct or Modify PNR Items

Lecture 15 How to book for a baby, child, young person or senior citizen

Lecture 16 How to cancel a simple reservation

Lecture 17 The split or the separation of passenger files

Section 3: How to price a reservation, form of paiment, issue an ticket

Lecture 18 how to enter special requests

Lecture 19 How to price a reservation. The Transional Stored Ticket

Lecture 20 How to introduce a form of payment

Lecture 21 how to issue an e-ticket

Lecture 22 Emission e-ticket, part 2, how to calculate agency commission and price mask

Lecture 23 how to enter the information of the passenger travel document and PrintingTicket

Lecture 24 How to insert a special service and price it, example with additional baggage

Lecture 25 How to choose and price a paid seat

Lecture 26 How to Issue an Electronic Miscellaneous Document for a Special Service Addendum

Lecture 27 Terms and booking of open segment

Section 4: After-sales management, cancellation, refund, ticket exchange

Lecture 28 How to determine if a ticket is refundable, cancellable or exchangeable

Lecture 29 Fare Consultation, determine Penalty Refund or Change

Lecture 30 How to Cancel a Ticket

Lecture 31 How to full refund a ticket With ATC, Amadeus Ticket Changer

Lecture 32 How to make an automatic partial refund

Lecture 33 How to process a full refund manually without ATC

Section 5: The Exchange, Revalidation, Reissue

Lecture 34 How to process a revalidation in case of a request for exchange of date, time.

Lecture 35 Exercise Reservation with Revalidation change of date

Lecture 36 How to process a reissue for a change of date, time, class or itinerary

Lecture 37 Corrected Exercise Reissue Case of Request for Change of Class

Lecture 38 Manual Reissue Case of Request for Change of Date, Class or Itinerary

Lecture 39 Corrected Exercise family booking with different typology

Section 6: Other interesting commands

Lecture 40 how to display the Cash Statements or sales report. the Fortnight

Lecture 41 How to display the list of passengers, by date, by company

Lecture 42 how to add Message intended for passengers or flight crew

for beginners, Anyone who wants to work as a Travel Agency Reservation Agent or Airport Agent.