How To Handle Insurance Claims

Tips for Good Customer Service, How to use Xactimate, and more!

What you'll learn

We'll start with a Personality Course

3 Important Qualities of Customer Service Center

What are High Performing Adjusters Good at?

The Keys to Effective Listening

How to Provide Good Customer Service

Requirements

This course is for newly licensed Insurance Adjusters and those interested in Insurance Adjusting

Good Customer Service skills are needed and an understanding of Insurance Adjusting

Description

How to Handle Insurance Claims course is over 9 hours of video that focuses on tips for good customer service, different types of insurance claims, processing claims, how to use Xactimate and more. This course is designed for students who have received their adjusting license and are new to the adjusting world. Students will learn what an ITEL Report is, flooring types, the anatomy of a roof, and how to determine hail damage. Students will learn the importance of researching prior claims and the state’s specifics on claims. This course was taught by Insurance Adjuster Tonya Walker. Desk Adjuster, Linetta Bell, spoke about flood claims and more and Field Adjuster Marvin Bell, talks about the differences between the desk and field adjusting. This class was taught in-person with virtual attendants with those students asking questions that affect new and seasoned adjusters. At the end of the sessions, Linetta Bell will give you some groups to join on Facebook for adjusters. Linetta will also share certifications to help you land your next adjusting job. If you want to know how to process claims, develop your script to speak with insurers, and learn how to build estimates in Xactimate, this is the course for you!

Overview

Section 1: Tips To Provide Good Customer Service

Lecture 1 Customer Service Part 1

Lecture 2 Customer Service Part 2

Lecture 3 Customer Service Part 3

Lecture 4 Customer Service Part 4

Lecture 5 Customer Service Part 5

Lecture 6 Become an Insurance Adjuster with GCIAA

Lecture 7 Customer Service Part 6

Lecture 8 Customer Service Part 7

Lecture 9 Customer Service Part 8

Lecture 10 Customer Service Part 9

Lecture 11 Get a New Career

Lecture 12 Customer Service Part 10

Lecture 13 Customer Service Part 11

Lecture 14 Customer Service Part 12

Lecture 15 Customer Service Part 13

Lecture 16 Customer Service Part 14

Lecture 17 Customer Service Part 15

Section 2: How to Handle Insurance Claims and Xactimate Training

Lecture 18 The Types of Insurance Claims Pt. 1

Lecture 19 The Types of Insurance Claims Pt. 2

Lecture 20 The Types of Insurance Claims Pt. 3

Lecture 21 The Types of Insurance Claims Pt. 4

Lecture 22 The Types of Insurance Claims Pt. 5

Lecture 23 The Types of Insurance Claims Pt. 6

Lecture 24 The Types of Insurance Claims Pt. 7

Lecture 25 The Types of Insurance Claims Pt. 8

Lecture 26 The Types of Insurance Claims Pt. 9

Lecture 27 The Types of Insurance Claims Pt. 10

Insurance Adjusters