All You Need To Know About Servicenow Service Catalogs

Course for deeper understanding of ServiceNow Service Catalog Item development, including Order Guide & Record Producers

What you'll learn

Deeper understanding of Service Catalogs in ServiceNow

Building of Service Catalogs

Develop Order Guides

Strong grip on Variables and Variable Sets

Creating Flows and Workflows

Develop Record Producers

Restrict access of Catalog items based on User Criteria

Understand different views - Native UI and Service Portal

Requirements

An idea about IT companies and Principles would be helpful but is not mandatory

Basics understanding of ServiceNow will be helpful

Description

This comprehensive course provides an in-depth exploration of ServiceNow Service Catalogs, empowering you to develop and manage catalog items effectively. Designed for both beginners and those looking to enhance their skills, this course covers essential functional concepts within ServiceNow.Key Topics Include:Functional Concepts of Service Catalogs: Gain a solid understanding of the purpose and functionality of Service Catalogs within the ServiceNow platform.Catalog Item Building: Learn the step-by-step process of creating catalog items, including best practices for design and usability.Variables and Variable Sets: Discover how to configure variables and variable sets to customize catalog items, ensuring they meet specific user needs.Single-Row and Multi-Row Variable Sets: Understand how to create and manage single-row and multi-row variable sets to capture complex user input efficiently.Flow and Workflow Design: Understand how to create and manage flows and workflows to automate processes and improve efficiency in service delivery.User Criteria: Explore how to implement user criteria to control access to catalog items based on user roles and attributes, enhancing security and relevance.Record Producers: Learn how to create record producers to enable users to submit requests that generate records in various tables, streamlining data entry.Order Guides: Discover how to build order guides that simplify the process for users to request multiple related items in a single transaction.By the end of this course, you will have a robust understanding of Service Catalog development in ServiceNow, equipping you with the skills to create efficient, user-friendly service offerings that enhance organizational workflows and improve user satisfaction. Whether you're looking to implement Service Catalogs in your organization or elevate your existing knowledge, this course provides the tools you need to succeed.

Overview

Section 1: Course Introduction

Lecture 1 Introduction

Lecture 2 Walkthrough of Udemy

Lecture 3 Get PDI

Lecture 4 Basic Navigation in ServiceNow

Section 2: Basics of Service Catalogs

Lecture 5 What are Service Catalogs

Lecture 6 Users Perspective

Lecture 7 Service Catalogs on Service Portal

Section 3: Catalog Item Definitions

Lecture 8 Section Introduction

Lecture 9 Catalog Items

Lecture 10 Variable Sets (Single and Multirow)

Lecture 11 Flows and Workflows

Lecture 12 User Criteria and Diagnostics

Section 4: Order Guides and Record Producers

Lecture 13 Order Guide

Lecture 14 Record Producer

Lecture 15 Recap

Those who wanted to get deeper understanding of Service Catalog development,Service Catalog Developers