Certified Hotel General Manager CHGM

Hospitality, General Manager, Hotel Management

What you'll learn
- Understand the key roles and responsibilities of a hotel general manager
- Apply leadership strategies to manage hotel operations effectively
- Analyze financial reports and KPIs to drive hotel profitability
- Develop guest service standards and manage team performance for excellence

Requirements
- No prior experience required. This course is designed for both aspiring and current hospitality professionals

Description
In today’s dynamic hospitality landscape, the role of a hotel general manager goes far beyond overseeing day-to-day operations. The true mark of a successful GM lies in their ability to lead people, foster a high-performing culture, and align human resources strategy with business goals. This in-depth course offers a complete guide for hotel general managers to elevate their leadership by mastering human resource management and operational excellence.

Participants will explore a wide range of HR topics tailored specifically for the hospitality industry, including workforce planning, talent acquisition, recruitment strategy, onboarding, employee training, and development planning. Emphasis is placed on building a skilled, motivated, and loyal workforce that delivers exceptional guest experiences.

The course also covers performance management, including setting clear objectives, conducting appraisals, and implementing reward systems. Learners will gain valuable insights into employee motivation, communication strategies, conflict resolution, and creating a culture of recognition and respect.

General managers will also explore legal compliance, labor standards, union relations, and HR risk mitigation, ensuring that they manage with both ethical responsibility and legal accuracy. Advanced topics such as succession planning, wellness programs, and flexible work models are included to support workforce sustainability and resilience.

A strong focus is placed on leveraging HR technologies like HRIS, payroll automation, attendance tracking, and data-driven decision-making tools to optimize internal operations. The course also strengthens critical soft skills, including emotional intelligence, crisis leadership, and adaptability—vital for navigating industry challenges.

By the end of the course, participants will be prepared to lead their hotel teams with strategic clarity, operational confidence, and a people-first mindset. Whether managing boutique properties or large-scale resorts, this course empowers GMs to create productive workplaces, retain top talent, and consistently exceed guest expectations—laying the foundation for long-term success.

Who this course is for:
- Aspiring hotel managers, supervisors, or hospitality professionals aiming for executive leadership roles in hotels and resorts
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