The Business Process Improvement Toolkit

Learn how, why, and when to use key business process improvement tools and techniques to improve business performance

What you'll learn
- Understand the principles of business process improvement (BPI) and business process re-engineering (BPR)
- Identify the main tools and techniques used in business process improvement
- Evaluate which business process improvement techniques are best for your project or organization
- Apply the tools and techniques during the course case study
- Use the business process improvement toolkit appropriately back in your workplace
- Describe the 6 steps of the business process improvement process
- Connect process changes to strategic initiatives
- Develop process models to visualize workflows and processes
- Define performance metrics to evaluate the success of process improvments

Requirements
- No business process improvement experience is needed, you will learn the key concepts and techniques in this course.
- It is useful if you have access to drawing software, but if you don't the course has a tutorial to help you use a free tool for process modelling.

Description
The Business Process Improvement Toolkit is designed to teach you how to use the main tools and techniques for business process improvement (BPI). Whatever your current role is, you have probably noticed areas for improvement in your organization, and working in business process improvement at any level can be extremely rewarding. Whether you’re working for yourself as a solopreneur, or for a global organization, or anything in between, there is always room for improvement – but improvement does not happen all by itself.

The course is designed to give you enough context and conceptual information to be able to understand what tools to apply where and when. If you already have some experience with business process improvement techniques, you can go straight to the sections that you think are most relevant to your current situation and come back to the rationale later.

During this course we will define what we mean by business processes, explore how to document and describe business processes, and understand how process improvement fits in with business strategy. You can work through the accompanying case study activities to start putting theory into practice, so that you will have skills that you can apply back in your own workplace.

You will learn how to:

Apply a structured business process improvement framework to solve specific process problems in your organization

Align business process improvements with business goals and strategy

Connect process changes to strategic initiatives

Develop process models that visualize workflows

Share these with stakeholders to get their input and promote buy-in

Use performance metrics to drive improvements

Select the appropriate performance metrics for your organization

Implement sustainable changes

Design lasting modifications to boost organizational efficiency

By the end of the course, you will understand all the key standard terms used in BPI, and the standard BPI process steps.

More importantly you will know what tools and techniques to use for each step, and the most appropriate process improvement approach to take for your organization.

Who this course is for:
- People who know that something needs improving in their organization but don't know where to start
- People who have heard about business process improvement but aren't sure what it is
- People who have some experience of process improvement who want to learn best practices
- Experienced process improvers who want to consolidate their skills and make sure they are still doing it right
- Business analysts looking to expand their skillset
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