Microsoft Dynamics 365 Applications Overview

Learn how Microsoft Dynamics 365 connects people, processes, and data to drive business success. This course will teach you the core capabilities of Dynamics 365 apps for customer engagement, finance, and supply chain management.

Many professionals struggle to understand which Dynamics 365 applications are right for their business needs—and how these apps work together to drive value. In this course, Microsoft Dynamics 365 Applications Overview, you’ll learn to identify the core capabilities of key customer engagement, finance, and supply chain management apps within the Dynamics 365 suite. First, you’ll explore how apps like Sales, Customer Service, and Field Service help teams connect with and support customers. Next, you’ll discover how tools like Finance, Supply Chain Management, and Commerce streamline business operations and improve decision making. Finally, you’ll learn how to recognize where Business Central or Project Operations may be the right fit for growing or project-based organizations. When you’re finished with this course, you’ll have the skills and knowledge of the Dynamics 365 ecosystem needed to evaluate which apps are best suited to your business or role.