Giving and Receiving Feedback: Basics and Beyond

Master the art of feedback and tough conversations at work—and unlock the SBI Framework for confident communication

What you'll learn
- Understand why feedback is essential for personal and team growth
- Overcome the fear and hesitation around giving feedback
- Handle difficult feedback conversations with confidence and empathy
- Identify and overcome common barriers that prevent effective feedback
- Apply the SBI (Situation–Behavior–Impact) framework to make feedback clear, specific, and actionable
- Build trust and psychological safety so your feedback is heard and acted upon
- Give upward feedback to managers respectfully and effectively
- Receive feedback positively and turn it into an opportunity for growth
- Recognize how feedback styles vary across cultures and bridge those differences
- Use AI tools and practical techniques to practice and sharpen your feedback skills
- Create a feedback-friendly culture within your team or organization

Requirements
- No prior experience is required — only the willingness to grow as a communicator and leader

Description
Feedback is one of the most powerful tools for growth — yet many managers struggle to give it well, and employees often find it hard to receive.

In this practical, experience-driven course, Jim Mangaly, a corporate leader with over two decades of global management experience, shows you how to make feedback simple, structured, and positive. You’ll gain both the confidence and practical tools to transform feedback into a catalyst for performance and trust.

You’ll learn how to:

• Give feedback that’sclear, specific, and actionable

• Handledifficult conversationswith confidence and empathy

• Apply theSBI (Situation–Behavior–Impact) Frameworkfor effective, structured feedback

•Receive feedbackgracefully and turn it into personal growth

• Use feedback effectively acrosshierarchies and cultures

• LeverageAI toolsto practice and sharpen your feedback skills

• Build afeedback-friendly culturewhere people feel safe to share and improve

You’ll also explorereal-life workplace examples, common pitfalls, and leadership insights drawn from years of mentoring professionals worldwide. The course also includesAI-assisted role plays.

By the end of this course, you’ll have themindset, language, and frameworksto turn feedback into a career-defining strength — for yourself and those you lead.

Perfect for:Professionals, managers, and team leads who want to master the art of giving and receiving feedback at work.

Who this course is for:
- Anyone who works in a team — because wherever people collaborate, feedback matters. For managers and leaders, it’s essential.
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