Working With Emotional Intelligence

Learn Self-management, Self-awareness, Self-regulation, Self-motivation and Empathy.

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to understand his or her emotions, temperament, and overall behaviour, and to manage them best as dictated by various circumstances.

This course will help you learn how to be emotionally intelligent, especially in a working environment. You will be able to manage your own impulses, better communicate with people around you, deal with change in a positive manner, resolve challenges, and apply a sense of humour to build rapport in difficult situations. You will learn how to have empathy and remain positive even in the face of challenges to mention but few results that you can get out of such a training.

What are the requirements?

• Students are expected to have a basic knowledge of human psychology and behaviour

What am I going to get from this course?

• Over 23 lectures and 43 mins of content!
• Learn & Apply self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Have a better understanding of your various emotions
• Improve communication skills
• Understand and use non-verbal communication.
• Recognize all the benefits of emotional intelligence
• Working better with emotional intelligence
• Understand the balance pessimism & optimism
• Learn how to influence others

What is the target audience?

• This course will benefit anyone interested in increasing their EQ, having a higher level of self awareness and simply being more emotionally intelligent

Curriculum
Section 1: Introduction
Lecture 1 First Things First 00:39
Lecture 2 What to Expect 01:27

• Workshop Objectives

Lecture 3 What Is Emotional Intelligence? 07:26

• Self Management
• Self Awareness
• Self Regulation
• Self Motivation
• Empathy

Lecture 4 Case study - What is Emotional Intelligence 00:25
Section 2: Soft Skills
Lecture 5 Four Soft Skills in Emotional Intelligence 02:50

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Understand Emotional Meanings
• Manage Emotions

Lecture 6 Case study - Four Skills in Emotional Intelligence 00:33
Lecture 7 Verbal Communication Skills 03:42

• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Lecture 8 Case study - Verbal Communication Skills 00:25
Lecture 9 Non-Verbal Communication Skills 02:06

• Body Language
• The Signals You Send to Others
• It's Not What You Say, It's How You Say It

Lecture 10 Case study - Non-Verbal Communication Skills 00:18
Lecture 11 Social Management and Responsibility 02:33

• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language.

Lecture 12 Case study - Social Management and Responsibility 00:29
Lecture 13 Tools to Regulate Your Emotions 02:47

• Seeing the Other Side
• Self Management and Self Awareness
• Giving in Without Giving Up

Lecture 14 Case study - Tools to Regulate Your Emotions 00:26
Lecture 15 Gaining Control 03:41

• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together

Lecture 16 Case study - Gaining Control 00:27
Lecture 17 Business Practices (I) 03:43

• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively

Lecture 18 Case study - Business Practices (I) 00:39
Lecture 19 Business Practices (II) 02:50

• Optimism
• Pessimism
• The Balance Between Optimism & Pessimism

Lecture 20 Case study - Business Practices (II) 00:30
Lecture 21 Making an Impact 04:34

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Lecture 22 Case study - Making an Impact 00:24
Section 3: Wrapping Up
Lecture 23 Closing note 00:22







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