Difficult Conversations: How to Discuss What Matters Most (Repost)
Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher, "Difficult Conversations: How to Discuss What Matters Most"
2000 | pages: 272 | ISBN: 014028852X | PDF | 3,3 mb
2000 | pages: 272 | ISBN: 014028852X | PDF | 3,3 mb
Members of the Harvard Negotiation Project–which brought you the mega-bestseller Getting to YES–show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness why what is not said is as important as what is ways of keeping and regaining your balance in the face of attacks and accusations how to decipher the underlying structure of every difficult conversation.
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