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Availability Management for IT Services Best Practice Handbook

Posted By: AlenMiler
Availability Management for IT Services Best Practice Handbook

Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in … - Ready to use bringing Theory into Action by Gerard Blokdijk
Emereo Publishing | September 2, 2008 | English | ISBN: 1921523530 | 116 pages | PDF | 907 kB

A professional technical roadmap to ITSM Availability Management & Service Level Agreement Reliability, Maintainability, Serviceability, Resilience & Security, with Processes, Objectives, Scope, KPIs, templates & other organizational resources.

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