Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in … - Ready to use bringing Theory into Action by Gerard Blokdijk
Emereo Publishing | September 2, 2008 | English | ISBN: 1921523530 | 116 pages | PDF | 907 kB
Emereo Publishing | September 2, 2008 | English | ISBN: 1921523530 | 116 pages | PDF | 907 kB
A professional technical roadmap to ITSM Availability Management & Service Level Agreement Reliability, Maintainability, Serviceability, Resilience & Security, with Processes, Objectives, Scope, KPIs, templates & other organizational resources.