Tags
Language
Tags
March 2024
Su Mo Tu We Th Fr Sa
25 26 27 28 29 1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31 1 2 3 4 5 6

Service Management For Dummies by Marcia Kaufman [Repost]

Posted By: Free butterfly
Service Management For Dummies by Marcia Kaufman [Repost]

Service Management For Dummies by Marcia Kaufman
English | June 2, 2009 | ISBN: 0470440589 | 339 Pages | PDF | 3 MB

A plain-English guide to managing IT from the customer's perspective
Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business.