Service Management For Dummies by Marcia Kaufman
English | June 2, 2009 | ISBN: 0470440589 | 339 Pages | PDF | 3 MB
English | June 2, 2009 | ISBN: 0470440589 | 339 Pages | PDF | 3 MB
A plain-English guide to managing IT from the customer's perspective
Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business.