Lynda - Up and Running with Mojo Helpdesk
Lynda - Up and Running with Mojo Helpdesk
Size: 186MB | Duration: 1h 27m | Video: AVC (.mp4) 1280x720 15fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English
Size: 186MB | Duration: 1h 27m | Video: AVC (.mp4) 1280x720 15fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English
Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.
* Managing users and groups in Mojo Helpdesk
* Creating ticket queues
* Configuring ticket notifications
* Automating assignments
* Submitting new tickets
* Responding to tickets
* Tracking time on tickets
* Reviewing ticket reports
* Creating ticket queues
* Configuring ticket notifications
* Automating assignments
* Submitting new tickets
* Responding to tickets
* Tracking time on tickets
* Reviewing ticket reports
Lynda - Up and Running with Mojo Helpdesk
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