Quality Management Systems:Management and Control of Quality
Quality Management Systems:Management and Control of Quality
8 Hours | Video: AVC (.MP4) 1280x720 30fps | Audio: AAC 44.1KHz 2ch | 688 MB
Genre: eLearning | Language: English
8 Hours | Video: AVC (.MP4) 1280x720 30fps | Audio: AAC 44.1KHz 2ch | 688 MB
Genre: eLearning | Language: English
Learn how to build, implement, and sustain a performance excellence culture into your organization.
* Lectures 56
Quality is by no means a new concept in modern business. High-quality goods and services can provide an organization with a competitive edge. A reputation for high quality generates satisfied customers, who reward the organization with continued loyalty and favourable word-of-mouth advertising, often resulting in new customers. As TQM changed the way that organizations thought about customers, human resources, and manufacturing and service processes, many top executives have recognized that all fundamental business activities need to be aligned with quality principles, work together as a system, and be continuously improved as business conditions and directions change.
*The Quality System Overview
*Quality in Organizations
*Total Quality Philosophies and Frameworks
*Leadership and Strategic Planning
*Customer Focus
*High Performance Workforce Management
*Process Management
*Performance Measurement and Information Management
*Building and Sustaining Performance Excellence
*Six Sigma and Process Improvement
Quality Management Systems:Management and Control of Quality
