Udemy – Executive & Administrative Assistant Training

A Practical Guide To The Essential Skills Required To Be An Effective Personal and Executive Assistant Being a personal/administrative/executive Assistant is an important role that requires a special set of skills. Whether you are monitoring a boss's schedules, arranging a business travel, taking minutes in a board meeting, or preparing important files all should be done with a high degree of accuracy, transparency and confidentiality. Being trustful, reliable and discrete are some of the most important characteristics for an executive assistant.

Our Executive and Administrative Assistants Udemy course will show learners what it takes to be a very effective & efficient personal assistant. Students will learn how to effectively manage busy managers' schedules, organize meetings, and even how to be a smart gatekeeper. Being an personal/administrative/executive assistant takes a special skill set and this Udemy course will provide learners with the essential tools.
Learning Objectives:

• Be flexible and adaptable to styles of senior management
• Effective Communication skills (written, verbal, and nonverbal methods)
• Improve time management, organizing and planning skills
• Monitor meetings effectively
• Learn how to be an effective gatekeeper
• Be good at office technology & tools
• Master note taking at management meetings
• How to improve focus & concentration in meetings
• Deal with technical subjects and jargon

What are the requirements?

• No prior knowledge is required to fully benefit from this training

What am I going to get from this course?

• Over 24 lectures and 53 mins of content!
• Learn To Be flexible and adaptable to styles of their management
• Master various communication methods
• Improve time management, organizing and planning skills
• Learn how to manage meetings effectively
• Be an effective goalkeeper
• Be proficient at office technology & tools
• Master note taking at management meetings

What is the target audience?

• This course is ideal for individuals working as or aspiring to work as executive, personal or administrative assistant

Curriculum
Section 1: Introduction
Lecture 1 First Things First 00:44
Lecture 2 Quote 00:08
Lecture 3 Overview 01:01

• Learning Objectives

Section 2: The Big Picture
Lecture 4 You & Your Manager 04:50

• Adopting to Their Style
• Anticipate Their Needs
• Getting Your Responsibilities Defined
• When to Take the Initiative

Lecture 5 Module 2 Case Study 00:38
Lecture 6 Soft Skills Are Important 04:48

• Social Intelligence
• Basic Business Acumen
• Office Management
• Active Listening

Lecture 7 Module 3 Case Study 00:23
Lecture 8 Time Management 04:27

• Calendar Management
• Prepare for Changes and Surprises
• Keeping Others on Track
• Urgent / Important Matrix

Lecture 9 Module 4 Case Study 00:51
Lecture 10 Managing Meetings 05:45

• Creating an Agenda
• Keeping Minutes
• Keeping the Meeting on Time
• Variations for Large and Small Meetings

Lecture 11 Module 5 Case Study 00:33
Lecture 12 Tools of the Trade (I) 05:05

• Email Protocol
• Office Machinery
• Computer and Software Skills
• Communication Skills

Lecture 13 Module 6 Case Study 00:32
Lecture 14 Tools of the Trade (II) 03:48

• Phone and Voicemail Etiquette
• Word Processing
• Business Writing
• Internet Research

Lecture 15 Module 7 Case Study 00:23
Lecture 16 Acting as a Gatekeeper 04:04

• Filtering Data and Information
• Learn to Say No
• Dealing with Difficult People
• Recognize the Tricks

Lecture 17 Module 8 Case Study 00:30
Lecture 18 Planning & Organizing Skills 04:25

• Prioritizing Your Workload
• Goal Setting
• Plan for Tomorrow, Today
• Staying on Track

Lecture 19 Module 9 Case Study 00:27
Lecture 20 Confidentiality Guidelines 04:16

• Your Confidentiality Duty
• Be Diplomatic and Discreet
• Keeping Data Secure
• What to Do in Sticky Situations

Lecture 21 Module 10 Case Study 00:34
Lecture 22 Specific Tasks 04:24

• Project Management
• Trade Shows
• Interacting with Clients
• Social Media Management

Lecture 23 Module 11 Case Study 00:26
Lecture 24 Last Word 00:54







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