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Customer Care Excellence: How to Create an Effective Customer Focus (repost)

Posted By: interes
Date: 9 May 2014 17:11:58
Customer Care Excellence: How to Create an Effective Customer Focus (repost)

Customer Care Excellence: How to Create an Effective Customer Focus by Sarah Cook
English | 2008-03-01 | ISBN: 0749450665 | 280 pages | PDF | 1,3 MB

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.

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