CMMI for Services: Guidelines for Superior Service (repost)
CMMI for Services: Guidelines for Superior Service By Eileen Forrester, Brandon Buteau, Sandra Shrum
Publisher: Addi.,.son-We,.,sley Professional 2010 | 720 Pages | ISBN: 0321635892 | PDF | 3 MB
Publisher: Addi.,.son-We,.,sley Professional 2010 | 720 Pages | ISBN: 0321635892 | PDF | 3 MB
CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction.