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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (Audiobook) (Repost)

Posted By: enmoys
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (Audiobook) (Repost)

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (Audiobook) By Kerry Patterson, Joseph Grenny, Ron McMillan
Abridged edition 2005 | 4 hours and 25 mins | ISBN: 1932378820 | MP3 128 kbps | 255 MB


Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues. Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems. New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues.