Sid Kemp - Quality Management Demystified
2006 | ISBN: 0071449086 | English | 320 pages | PDF | 1.9 MB
2006 | ISBN: 0071449086 | English | 320 pages | PDF | 1.9 MB
In Quality Management Demystified, top consultant Sid Kemp gives you a practical, up-to-date guide to the basic terms, concepts, and tools for defining, measuring, and managing quality. He takes you from the groundbreaking methodologies of Quality Management pioneers to quality strategies essential for success in the twenty-first century’s global marketplace.