Lawrence Polsky, Antoine Gerschel - Perfect Phrases for Communicating Change
2010 | ISBN: 0071738312 | English | 176 pages | EPUB | 0.5 MB
2010 | ISBN: 0071738312 | English | 176 pages | EPUB | 0.5 MB
Employees respond to organizational change with worry, fear, and sometimes even panic. Your job is to keep them motivated and focused―so you must choose your words carefully during times of upheaval.
Perfect Phrases for Communicating Change has hundreds of ready-to-use phrases for ensuring your employees make the transition with clarity, commitment, and skill. Learn the most effective language for:
Articulating new company initiatives
Responding to questions with confidence
Easing employees' fears
Clarifying roles and responsibilities
Addressing resistance and performance problems